When booking the hot tub we will need the following information from you; name, address, contact details, the model of hot tub of selected, length of hire and whether you will need a gazebo. We take a £50 non-refundable deposit to secure the booking, this is deductible from the total payable upon delivery.
Our routes are planned the day before delivery where a 2 hour time slot will be allocated between the hours of 9am and 8pm. We will do our best to avoid unsuitable times for customers.
The hot tub will be collected within a 2 hour times slot, for collection we do not require our customer to be in PROVIDING there is electricity outside (either an outdoor socket or an extension cable left outside in a dry area plugged in and turned on) this is to drain the water from the hot tub. All our plugs, chemicals and test strips must be left outside.
For our semi-rigid models any access the side of a regular doorway will be adequate; for our hard shell hot tubs as they do not dismantle we will need to ensure access is suitable so we will ideally as for a minimum of 3 photos or a video showing the route between the nearest available parking, to the area the hot tub would be situated. It’s important to show tight corners, stairs, narrow passageways and height restrictions.
Most surfaces are suitable, including decking, artificial grass, grass, paving, bark and stones. It is important to note, for grass the grass will begin to show signs of dying due to not receiving any sunlight for a while, and a ring will appear for a few weeks/months. The grass will completely recover but is worth noting. For decking, as our hot tubs weight between 1150kg and 1500kg when full, the decking needs to be sturdy and well made (not old or falling apart) to ensure the safety of customers & their property.
We either accept cash upon delivery, or bank transfer within 24 hours of the hot tub being delivered. Failure to pay the outstanding balance may result in the hot tub being uplifted prior to the collection date.
If it is a problem to do with an error code or heating, try resetting the hot tub, by turning off at the wall and pressing the reset button located on the RCD then resuming heating. Please also message us on our Facebook page and/or message us via email at firstname.lastname@example.org We will do our best to get back to you ASAP.