How do I book the hot tub? Contact us via our preferred methods of communication (email/facebook). Please try to include useful information such as dates required and your location. You will then receive a quote along with our availability within 24 hours. Should you wish to proceed with a booking, the next stage is to confirm access to the garden is suitable - Access - Fife & Dundee Hot Tub Hire (fifeanddundeehottubhire.co.uk) (for hard shell models). We’ll then need confirmation of name, address, a contact number, along with information on the model, and if you’d like to hire a gazebo also. The next stage may be to take a deposit from first time customers, this is non-refundable and deducted from the total payable upon delivery.
Our routes are planned the day before a delivery where a 2 hour time slot will be allocated between the hours of 9am-8pm. We will do our best to avoid unsuitable times for customers but please let us know when booked (or as far in advance as possible) if you have unsuitable delivery times. You can also contact us the days/weeks before delivery if you want a rough guide when we’re likely to arrive
The hot tub will be collected within a 2 hour times slot, for collection we do not require our customer to be in PROVIDING there is electricity outside (either an outdoor socket or an extension cable left outside in a dry area plugged in and turned on) this is to drain the water from the hot tub. All our plugs, chemicals and test strips must be left outside.
For our Helsinki models any access to your garden is fine, including through houses for terraced houses. For our hard shell models due to their size & weight we need a lot of room to manoeuvre them - some people think it’s far less than actually is, and some people think it’s far more, so it’s best just to ask - the easiest thing to do is to send a video over from the nearest car parking - and walk to the place you’d like the hot tub, recording the route - we’ll then be able to advise if anything needs measured, or if we can proceed with the booking. Our hot tubs travel on their side, so when in transit is about the size of a double wardrobe - you may find it helpful to imagine sliding this from parking to where the hot tub will be positioned, just remember the hot tubs can’t be pivoted/lifted on the route. Height restrictions must be over 180cm or 200cm depending on our models, and the minimum width must be 75cm or 78cm depending on the model for gates/paths/doorways. Steep slopes and steps must be photographed, with slopes usually okay, and steps fine for around a maximum of 4 or 5 consecutive steps, although it really does depend on the gradient which is why photographs are important - i’ve managed 18 steps before without issue at one property, and battled (successfully) with 5 steps in another property. The final thing which is much harder to quantify is corners and turns - it’s not a problem to do turns in an open garden, but mostly the entries & exits of paths at the side of the house - where it’s a sharp turn prior and there’s a blockage due to a wall/shed/fence or other immovable object can be tricky or even not possible - photos of these will be required. If you’re unsure of anything please ask - and will be happy to help with this, or anything else. What surfaces are suitable for the hot tubs? We require approximately 2m x 2m of flat, stable ground for the hot tub - if the area you have in mind isn’t perfectly flat, it’s not a problem, a slight tilt will barely be noticeable - however a noticeable slope may not be ideal - if you think this may be you, for your enjoyment, please let us know if advance so we can load additional items to level the hot tub the best we can - we may ask for a few photos of the ground to better assess. Most surfaces are suitable for the hot tubs including; grass, decking, patios, bark, stones, chips. Somethings to consider however; on grass due to lack of sunlight/oxygen grass underneath the hot tub will begin to discolour (worse with semi-rigid models than hard shells) - the grass will recover, but it will be noticeable discolouration for a few weeks - so if you’re very proud of your lawn it’s perhaps not the best surface for you. For decking, due to the weight of the hot tubs being between 950kg & 1222kg (without people) it’s important to ensure the decking isn’t old or rotting - along with being properly constructed - we’ve hired on decking hundreds of times without issue - but it’s always best to remember this - we advise against raised decking unless it was constructed with reinforcements for a hot tub. For patios/slabs; if you’re prone to ants in your garden, chances are they’ll do their best to get under the hot tub and live there for the week. You likely won’t notice them, but I will once I lift the hot tub, it’s not a problem, but they may move sand in the joints meaning you’ll need to sweep it back in. Stones/chips/bark - ideally please let us know in advance if you wish to hire a HELSINKI hot tub on these surfaces so I can load additional mats - to ensure as much comfort as possible, and no stones are protruding. When does the outstanding balance need to be paid? We accept bank transfer or cash as payment for the service - this is not required prior to delivery, however must be paid no later than 24 hours after delivery of the hot tub - failure to do within this timeframe IF requested may result in the hot tub being collected prior to the collection date if no payment is forthcoming.
Most surfaces are suitable, including decking, artificial grass, grass, paving, bark and stones. It is important to note, for grass the grass will begin to show signs of dying due to not receiving any sunlight for a while, and a ring will appear for a few weeks/months. The grass will completely recover but is worth noting. For decking, as our hot tubs weight between 1150kg and 1500kg when full, the decking needs to be sturdy and well made (not old or falling apart) to ensure the safety of customers & their property.
We either accept cash upon delivery, or bank transfer within 24 hours of the hot tub being delivered. Failure to pay the outstanding balance may result in the hot tub being uplifted prior to the collection date.
We don’t experience any regular problems with our hot tubs but the most common ways to prevent them would be by staying on top of the water hygiene as instructed including showering & rinsing swimming costumes and adjusting the chemicals themselves. Also ensuring the hot tub is filled to the correct level, if it is not, add more water. If you have a problem with an error code, or heating issue - try turning the hot tub off for 30 seconds, then turning it back on (by pressing the reset button on the RCD) - another possible problem we face a few times a year with our hard shells is the ER-3 Water prime message when turning the hot tub on - don’t panic it just means due to an air blockage the water can’t circulate. You can press button 6 (bottom right) on the control panel to prime - or turn the hot tub off/on. Within 10 attempts of priming the blockage should be forced through. If you have another problem, or these didn’t work please do get in touch with us ASAP via either our facebook messenger, or by emailing us at firstname.lastname@example.org - if it’s urgent please attempt to call me on 01382671055 - if there is no answer PLEASE also contact via email/messenger. I’ve hired a gazebo and it’s very windy; what should I do? Our gazebos are well tied down, however that certainly doesn’t mean they’re invincible and in strong winds they may need attention. The first thing to try is to remove all 4 side panels on the gazebo - this is done by unzipping/un-velcroing the corners of the side panels from outside the gazebo - the next step is done from inside the gazebo and is to undo all the velcro wrapped round the legs from the bottom to the top - you can then remove the side panels by pulling the last velcro along the top of the panel. Doing this allows the wind to travel through the gazebo. If this is not enough and you’re still concerned about the gazebo being unsafe, it’s best to take it down - this is done by undoing any fixings such as ratchet straps or water weights. There’s then four pins located at the ‘knees’ of the gazebo which can be pushed in to lower the gazebo to half height - the next four pins are located just above the legs of the gazebo - once all four of these are pushed in, the gazebo can be collapsed by folding one leg to the other leg diagonally across from it.
Prior to delivery nothing needs to be done - although it is helpful to have routes cleared in advance - along with having a think where you would like the hot tub within the garden - and where power & water will come from.
We’ll come knock the door to say hello, you can then show us where you’d like the hot tub within the garden and where power and water will come from, and you can ask any questions you have at this time. We’ll then set up the hot tub which will take between fifteen and sixty minutes approximately. Once it’s set up we’ll give another knock to provide instructions on the maintenance of the chemicals & water cleanliness - along with instructions for how to operate the hot tub. Any further questions can be asked at this time - or anytime throughout the hire via messenger.
Almost everyone has the suitability for a hot tub so long as they have a garden! For a hot tub you need approximately 2m x 2m of relatively flat (not a hill), stable (not a roof or weak decking) ground; for a gazebo it must be 3m x 3m, although not so important to be flat ground. For hard shell models you will also need a good route from parking to the area for the hot tub, this can be checked via our access section on our website or by contacting us. You will need a connection to water to fill the hot tub, a cold outside tap is fine, as are a lot of indoor taps and fixings where either an outside tap isn’t available, or you’d prefer to fill warm to reduce the initial heating time. Finally you’ll need an electrical connection - an outdoor socket is perfect - but inside sockets are fine too, just remember a window will need to be left ajar! The electrical connection would ideally be within 17 metres of the hot tub - if it’s out with this distance please either have an outdoor weatherproof extension cable rated for 13 amps, or contact us in advance
Nothing needs to be done prior to collection! We’ll provide a two hour time slot the day prior to collection and see you then - we drain the hot tub within 20 metres of the hot tub using a submersible pump - if you’re unsure of any suitable points to drain the water please discuss upon DELIVERY and we can talk through the options and bring a longer extension for the pump if necessary. If you won’t be home for collection of the hot tub it’s no problem providing everything is left outside (plug, hoses, tap adapters, chemicals, test strips ect) AND EITHER the hot tub has been drained (by either syphoning or opening the drain valve - this must be started 5 hours minimum before our arrival to ensure it’s fully drained) OR we have connection to power via either an outside socket or an extension cable left in a dry area.
Our hot tubs have differing specifications for maximum capacities, these can be found in our information section with descriptions of the hot tubs. It’s best not to exceed the manufacturer's recommendations.
We can help customers to move hot tubs, although not something we regularly do, please get in touch with the make/model of the hot tub- along with where it’s going to/from – and the dates you need it moved, and we’ll let you know if we can help.
Some repairs can be fixed same day, however if parts are required, usually a few days of delay will occur waiting on parts arriving and fitting both the diagnostics & repairs into the schedule. My aim would be to have the hot tub back up and running within 7 days of the customer getting in touch.